Stay safe and get things sorted

People first

Your safety is most important, so make sure you, your family and your neighbours are OK. Get to a safe location.

Property second

If it is safe to do so, check the main structure of your car home or buildings for damage. Put out any small fires, clean up spilled liquids and turn off any main water or gas valves. If it seems unsafe, leave immediately or don’t go inside.

Take photographs

Try to take photographs of any damage, to help us resolve your claim more quickly.

Take care

Be careful around naked flames, electricity or gas, broken items or anything that could fall. If you’ve been in an earthquake there could be aftershocks, so be prepared to drop, cover and hold.